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Start here: Watch the video and follow along with the below written instructions.

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https://share.synthesia.io/ab156acc-2be4-4248-bda1-337149522b33

Introduction

1. Overview

🎯 Purpose

To ensure every move is executed with professionalism, safety, consistency, and customer satisfaction from start to finish. This SOP combines the full sequence of pre-move, during-move, and post-move procedures into one comprehensive standard for all moving and storage teams.

Scope - Who This Applies To

• Movers
• Lead Movers / Driver Leads
• Crew Members involved in packing, loading, or unloading

Process Owner: Lead Mover / Driver Lead

Revisions

• Last Updated: 11.12.2025
• Next Review Date: 02.12.2025

2. Process At A Glance

• Morning truck and equipment prep
• Customer arrival and home walkthrough